PRODUCT FAQS

The Citizenry: Second Home features good-as-new returned designs ready for their next chapter. We believe a beautiful and well-crafted home is made by investing in pieces that stand the test of time and make the smallest impact on the planet.

Returns are processed and sorted into our two resale categories based on condition and resale processing. We do not resell products that are used or washed, and any products opened and unfolded by the previous customer are professionally washed and refolded. All items may be missing packaging elements, but this does not affect the quality of your items.

LIKE-NEW

• Returned brand new
• Never been washed or used
• May be missing packaging elements

REFRESHED

• May have been unfolded and handled
• Re-folded and professionally laundered, if needed
• May have loose threads or missing duvet buttons
• May be missing packaging elements

Products are assessed based on our two returns standards: Like-New and Refreshed. All products are up to 35% off of retail prices in order to reflect missing packaging elements, loose threads, and cover the cost of processing returns.

Products returned from The Citizenry website are typically returned by customers who have changed their mind about style, size, or color. Any item that has been returned because of damages or quality issues is not sold on The Citizenry: Second Home.

Stonewashed Linen Bedding

• Wash on the gentle cycle with like colors and using a mild, liquid laundry detergent. Do not bleach. Tumble dry on low heat, and remove promptly. Avoid bleaching agents and personal care products that contain benzoyl peroxide or alpha hydroxy acids.

• Some shedding does occur in the natural life cycle of linen, especially as it softens with age. We recommend using wool dryer balls to help increase fluffiness, or a few extra washes on cold and tumble dries to speed up the process.

Cotton Bedding

• Wash cold on the gentle cycle with like colors and use a mild, liquid laundry detergent. Do not bleach. Tumble dry on low heat, and remove promptly. Avoid bleaching agents and personal care products that contain benzoyl peroxide or alpha hydroxy acids.

Alpaca Wool

• Never wash your throws or pillow covers - the spinning motion of a washing machine will destroy the delicate alpaca fibers. Absorb any liquid spills with paper towels or a clean cloth. Dry cleaning is the best option for removing stains or occasional cleaning.

Sheep’s Wool

• Dry clean or gently hand wash in cold water. Line dry only. Absorb any liquid spills with paper towels or a clean cloth. For removing stains or occasional cleaning, dry cleaning is the best option.

Our cotton towels and bath rugs can be machine washed. Tumble dry on low, and you’ll be set.

We look for artisan partners who are the best at what they do. This takes a lot of research, meetings with non-profit organizations that have artisans’ best interests at heart, and time on the ground. Many of our greatest relationships have been built by traveling off the beaten path, quite literally. There isn’t a particular formula for finding great people – we simply look for people who are passionate about their craft.

We choose places for our collections based on a brilliant natural resource and a history of craftsmanship and expertise in a certain category. We’re always looking for techniques we haven’t seen before and pieces that can be reimagined in a more modern way.

When we first started, we set out to build a company that celebrates the people behind our products. Our name is a reflection of the collective of artisans who craft our collections. To make sure our artisan partners receive the best prices for their skills, we compensate our partners under fair trade standards. We also invest 10% of our proceeds back into artisan communities with entrepreneurship development grants.